Frequently Asked Questions:
Various customers over the years have asked us many questions relating to the use of our service. We have compiled a list of frequently asked questions and answers to give you a better idea of what it is we do. If you don't find the answers to your questions here, please call us at 918/712-9193, or contact us via e-mail.
Can I have the same driver you sent me last time I ordered?
If it is possible to send the same driver every time, we do it. But it's possible that the driver you are requesting has been assigned to someone else. Our dispatcher will let you know the status of the driver when you make your request. Remember, the more advance notice you give us, the better chance we'll have of filling your request.
Whose liability insurance covers accidents?
You are responsible for liability insurance covering the vehicle and cargo. Our driver is considered as "additional insured" under your policy. This is outlined on the Service Agreement.
If there is an accident, who does the driver contact?
If you own or lease the vehicle involved in the accident, then you are responsible for reporting the accident to the authorities. Our driver is under your control and supervision while operating your equipment. We request that you please notify us in the event there is an accident. If we can do anything to help, we will be on the scene as soon as possible.
If I have a problem on the week-end or after hours, who do I call?
We have someone on-call 24 hours a day. Just call our main number at 918/712-9193, and the recording will give you instructions on how to contact our operations people.
Can I hire your drivers if I really like them?
Our drivers work full time for us. We have invested a lot of time and money in them and they are our greatest assets. We do, however, have a program that can help you. Just let us know if you are interested.
How do I know that your driver has the proper license for my job?
All of our drivers are classified by their license before they are assigned to a job. We guarantee it.
Who does the drug testing?
Every one of our drivers is in a certified drug awareness program. We can provide you with the necessary documentation if you request it.
When do I get invoiced for your services?
We will send you an invoice at the end of the week based on the hours worked or miles traveled, as verified by your signature on the time ticket. Wages and withholding tax will be calculated using this form.
Can I keep a driver if I asked for one day, but then decide I need him four days?
You will need to call us at 918/712-9193 as soon as possible to try and make arrangements to keep our driver for longer than you have contracted to use that particular driver. The driver you are requesting may have already been assigned to another customer. However, we will make every effort to satisfy your needs. If we are unable to arrange for the driver to work with you for the additional time requested, we can supply another excellent driver to meet your needs.
What if I reserve a driver but then decide I don't need to use the driver?
If you contact us at least two hours prior to the time arranged for the driver to be on your site, you will not be charged for the service. However, if you contact us less than two hours prior to the arranged time and we are unable to stop our driver from reporting to work for you, you will be charged a minimum of four hours.
Can I issue keys, credit cards, or other equipment to your driver?
Yes, but we recommend you get a signed receipt to keep track of these items.
What happens if your driver loses the items I gave him?
Usually we would not expect the driver to replace any items that are lost, unless the loss occurs because of misconduct on the driver's part. However, we will determine what the appropriate response is to your loss on a case by case basis. In all instances, we will work with you to recover the lost items.
Who pays for expense money and fuel?
If a driver needs cash while working for you, we recommend that you let us address that issue. Just let us know what the driver needs, and we will take care of it. There is no additional charge for this service. If you choose to give the driver money, we take no responsibility for any money issued then lost.
Can I fire your driver on the spot if the driver does something wrong?
The drivers are employed by us and we are responsible for discipline, including discharge of the driver. You certainly have the right to report any infraction to us when it happens. If you are dissatisfied with our driver or the driver's abilities, please call us immediately. We will make every effort to replace the driver and assign someone new to you in the future.
Is the driver DOT legal to send across state lines?
Yes. We will send you the correct DOT form for your files.
Who qualifies and certifies the driver?
TruckStaff qualifies and certifies the drivers for you and maintains the file at our location. These files are available for inspection by our customers during business hours.
Can I specify the driver's minimum experience and training?
Yes. We will dispatch a driver that meets your specific requirements.
